Terms & Conditions
Prices and Payment
All prices are in pounds (£) sterling and include VAT, but do not include delivery charges. Prices may change at any time prior to, but not after, acceptance of your order.
You will be notified of the delivery charge when we contact you to confirm your order.
We cannot accept your order until you have paid for it in full. Payment can be made by most major credit or debit cards (We regret we are unable to accept American Express).
By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment then we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
In the unlikely event that the price of an item has been incorrectly advertised on the website, we will contact you by telephone. If you are not happy to proceed with the order at the correct price, we will cancel the order. We are not obliged to supply products at the incorrect price.
Subject to availability we will despatch your order as soon as possible after your order is accepted by us.
Delivery will be made to one address as stated in your order.
Deliveries are made Monday to Friday normally between 8am 5.30pm. The precise timing of a delivery cannot be specified. We shall not be liable or deemed to be in breach of contract for delay in delivery or failure to make delivery of any goods due to circumstances beyond its control.
Once delivered the products ordered will become your property and your responsibility, except in relation to products that are damaged or faulty when delivered or incorrectly delivered. We cannot accept any liability for their loss, damage or destruction after they have been delivered.
Any claims whatsoever of any kind, including shortages, unsatisfactory quality etc, must be notified to our Sales Office within two days of receipt of goods.
The Company warrants that where applicable the Goods are at the time of supply within usual tolerances as to quality and finish will replace or refund (at its option) the price of any Goods which do not comply with this warranty to the maximum of the price invoiced for the Goods. As the Company is generally unaware of the use to which its Goods will be put all conditions and warranties as to fitness for the purpose whether express or implied and whether arising by statute or common law are excluded.
Cancellations and Returns
You may cancel your order (or any part of it) at any point before products are delivered to you and up to 14 days afterwards. You may do so either by notifying us by email, fax or writing to us, giving your full name, address and order details, or by returning the product(s).
You may not cancel your order if the product consists of perishable items, or if the product has been customised or made to your own specifications unless the products were faulty or damaged when delivered to you.
Where you decide to cancel an order after it has been despatched, you will be under a duty to return them to us at your own risk and cost. All such goods should be returned within 14 days of your cancelling the order. Until such time as they are returned you must retain possession of the products and take reasonable care of them. You should return the products to us unused, as new (except to the extent reasonably necessary to examine them), in saleable condition and with the original product packaging.
Money will be refunded to the same account debited during purchase.
We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully
(in accordance with the Data Protection Act 1998).
If we collect information about you via online forms, it is for 2 reasons:
firstly, to process your order and
secondly, to provide you with the best possible service.
We will give you the chance to refuse any marketing email from us in the future.
Information gathered on contact or enquiry forms is not saved.
The type of information we might hold about you includes:
your name, email address, address (online orders only), phone number (online orders only), credit/debit card details (in secure pages for online orders only).
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We use a session cookie (which has already been set) to track the goods that are added to your shopping basket, this cookie is essential so that the website can "remember" what products are in your shopping cart as you move from page to page. Session cookies expire once you have left this website, parts of the site will not work if this cookie is not permitted. If you do not wish to allow the use of this cookie you may leave this website and the cookie will expire / be removed.
All Instruments Ltd. accepts no responsibility for any losses, claims, damages, costs, charges, expenses, liabilities, demands, proceedings and actions which persons using this website may sustain or incur or which may be brought or established against it by any person and any case which arises out or in relation to or by reason of their use of this website.
Links to external websites are given in good faith and we cannot be held responsible for updates or changes to content in those websites.